Call Centre Customer Care Pocketbook : (Record no. 538)

MARC details
000 -LEADER
fixed length control field 00816nam a22001937a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20230220112027.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 230220b |||||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781903776339
040 ## - CATALOGING SOURCE
Transcribing agency UCC Library
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Edition number 21
Classification number 658.45
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Applegarth, Mike.
245 10 - TITLE STATEMENT
Title Call Centre Customer Care Pocketbook :
Remainder of title A pocketful of tips and tools to help dot.com companies, call centers and other 'remote' suppliers build customer relationships that endure /
Statement of responsibility, etc. Mike Applegarth, Adrian Guttridge, Keith Posner Drawings by Phil Hailstone.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Laurel House, Station Approach, Alresford, Hants SO24 9JH, UK :
Name of publisher, distributor, etc. Management Pocketbooks Ltd,
Date of publication, distribution, etc. c2005
300 ## - PHYSICAL DESCRIPTION
Extent 104 p. ;
Other physical details ill. ;
Dimensions 10 cm.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Executive Management
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Guttridge, Adrian
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Posner, Keith
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Books
Suppress in OPAC No
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
    Dewey Decimal Classification     UCC Library UCC Library SHELF 3 20/02/2023   658.45 APP 92-2009 20/02/2023 20/02/2023 Books

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