Call center management on fast forward : succeeding in the new era of customer relationships / Brad Cleveland.

By: Contributor(s): Material type: TextTextPublication details: Colorado : Call Center Press, c2012.Edition: 1st edDescription: xv, 281 p. : ill. ; 23 cmISBN:
  • 97809885461119
Subject(s): DDC classification:
  • 21 658.812
LOC classification:
  • HE8788 .C55 1997
Online resources:
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Holdings
Item type Current library Call number Status Date due Barcode
Books Books UCC Library SHELF 3 658.812 CLE (Browse shelf(Opens below)) Available 093/2019

Includes bibliographical references (p. 253-258) and index.

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