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Call Centre Customer Care Pocketbook : A pocketful of tips and tools to help dot.com companies, call centers and other 'remote' suppliers build customer relationships that endure / Mike Applegarth, Adrian Guttridge, Keith Posner Drawings by Phil Hailstone.

By: Contributor(s): Material type: TextTextPublication details: Laurel House, Station Approach, Alresford, Hants SO24 9JH, UK : Management Pocketbooks Ltd, c2005Description: 104 p. ; ill. ; 10 cmISBN:
  • 9781903776339
Subject(s): DDC classification:
  • 21 658.45
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Holdings
Item type Current library Call number Status Date due Barcode
Books Books UCC Library SHELF 3 658.45 APP (Browse shelf(Opens below)) Available 92-2009

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