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Call Centre Customer Care Pocketbook : A pocketful of tips and tools to help dot.com companies, call centers and other 'remote' suppliers build customer relationships that endure / Mike Applegarth, Adrian Guttridge, Keith Posner Drawings by Phil Hailstone.

By:

Applegarth, Mike

Contributor(s):

Material type: Text

Text

TextPublication details: Laurel House, Station Approach, Alresford, Hants SO24 9JH, UK : Management Pocketbooks Ltd, c2005Description: 104 p. ; ill. ; 10 cmISBN:

9781903776339

Subject(s):

Executive Management

DDC classification:

21 658.45

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Books	UCC Library SHELF 3	658.45 APP (Browse shelf(Opens below))	Available		92-2009

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Previous	658.4093 HIN Manage your time /	658.421 NAH Treating small businesses : lessons from my operations /	658.421 SOU The beermat entrepreneur : turn your good idea into a great business /	658.45 APP Call Centre Customer Care Pocketbook : A pocketful of tips and tools to help dot.com companies, call centers and other 'remote' suppliers build customer relationships that endure /	658.45 GAR Partnerships Reimagined : non-profit strategies to capture corporate value /	658.45 HEL Communicate Clearly	658.45 WEI Feedback that works : how to build and deliver your message /	Next

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