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The 5 essential people skills : how to assert yourself, listen to others, and resolve conflicts / Dale Carnegie Training.

Contributor(s): Material type: TextTextPublication details: New York : Simon & Schuster, 2009.Edition: 1st Fireside trade paperback edDescription: viii, 240 p. ; 22 cmISBN:
  • 9781416595489 (pbk.)
  • 1416595481 (pbk.)
Other title:
  • Five essential people skills
Subject(s): DDC classification:
  • 158.2 22
LOC classification:
  • HM1106 .A14 2009
Contents:
An introduction to assertiveness -- The three-part assertion method -- Assertive rapport building -- Tactics for assertive rapport building -- Assertive curiosity -- Maximizing assertive curiosity in business -- From curiosity to understanding -- Etiquette: rules of the road for people skills -- Persuasion as a people skill -- Asking questions skillfully -- Assertive speaking -- Assertive listening -- Assertive ambition -- Maximizing results with assertive ambition -- Assertive conflict resolution -- Assertive conflict management and negotiation.
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Holdings
Item type Current library Call number Status Date due Barcode
Books Books UCC Library SHELF 1 158.2 CAR (Browse shelf(Opens below)) Available 28/2019

"A Fireside book."

An introduction to assertiveness -- The three-part assertion method -- Assertive rapport building -- Tactics for assertive rapport building -- Assertive curiosity -- Maximizing assertive curiosity in business -- From curiosity to understanding -- Etiquette: rules of the road for people skills -- Persuasion as a people skill -- Asking questions skillfully -- Assertive speaking -- Assertive listening -- Assertive ambition -- Maximizing results with assertive ambition -- Assertive conflict resolution -- Assertive conflict management and negotiation.

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