Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior / Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler.
Material type:
TextPublisher: New York : McGraw-Hill, [2013]Edition: Second EditionDescription: xix, 275 pages : illustrations ; 23 cmContent type: - text
- unmediated
- volume
- 9780071830607 (alk. paper)
- 007183060X (alk. paper)
- 9780071829311 (pbk. : alk. paper)
- 0071829318 (pbk. : alk. paper)
- Crucial confrontations
- 302 21
- HM1121 .C78 2013
| Item type | Current library | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
Books
|
UCC Library SHELF 1 | 302 GRE (Browse shelf(Opens below)) | Available | 038/2019 |
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"First edition published as Crucial confrontations"--Title page.
Includes bibliographical references (pages 265-266) and index.
Choose what and if : how to know what conversation to hold and if you should hold it -- Master my stories how to get your head right before opening your mouth -- Describe the gap : how to start an accountability conversation -- Make it easy : how to make keeping commitments (almost) painless -- Make it motivating : how to help others want to take action -- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk -- Move to action : what to do after an accountability conversation -- Agree on a plan and follow up : how to gain commitment and move to action -- Put it all together : how to solve big, sticky, complicated problems -- The twelve "yeah-buts" : how to deal with the truly tough.
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