Service management : an integrated approach   

 - 2nd ed.  
 - London :  Person Education Limited,   c2003 
 - xxvi, 529p. :  ill. ;  24cm  
<br/><br/> includes an index 
<br/><br/><label>ISBN: </label>978027367353 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Secondary industries and services 
<br/><br/><label>Dewey Class. No.: </label>338.4068