Cleveland, Brad. <br/><br/>
Call center management on fast forward :  succeeding in the new era of customer relationships / 
Brad Cleveland. 
 - 1st ed. 
 - Colorado :  Call Center Press,  c2012. 
 - xv, 281 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references (p. 253-258) and index. 
<br/><br/><label>ISBN: </label>97809885461119 
<br/><br/><label>LCCN: </label>97068740  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call centers--Management.
<br/><br/><label>LC Class. No.: </label>HE8788  / .C55 1997 
<br/><br/><label>Dewey Class. No.: </label>658.812