Applegarth, Mike. <br/><br/>
Call Centre Customer Care Pocketbook :  A pocketful of tips and tools to help dot.com companies, call centers and other 'remote' suppliers build customer relationships that endure /  
Mike Applegarth, Adrian Guttridge, Keith Posner Drawings by Phil Hailstone. 
 - Laurel House, Station Approach, Alresford, Hants SO24 9JH, UK :  Management Pocketbooks Ltd,   c2005 
 - 104 p. ;  ill. ;  10  cm. 
<br/><br/><label>ISBN: </label>9781903776339 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Executive Management
<br/><br/><label>Dewey Class. No.: </label>658.45