Telecommunications quality of service management : from legacy to emerging services - Oodan, A. P. (Antony P.); Institution of Electrical Engineers (London : Institution of Electrical Engineers, 2003)
Previous ed. published as: Quality of service in telecommunications / by A.P. Oodan, K.E. Ward and A.W. Mullee. 1997.
Includes bibliographical references and index.
Keywords: Telecommunication -- Customer services; Telecommunication -- Quality control