If only we knew what we know : the transfer of internal knowledge and best practice - O'Dell, Carla S., 1950-; Grayson, C. Jackson, Jr. (Charles Jackson), 1923-2017.; Essaides, Nilly (New York : Free Press, 1998)
Includes bibliographical references (p. 231-232) and index.
Keywords: Organizational learning; Knowledge management; Communication in organizations; Benchmarking (Management)