Keith Bowen <br/><br/>
Call Handling Operations :  Candidate Handbook; 
Keith Bowen. 
 - Halley Court, Jordan Hill, Oxford OX2 8EJ :  Heinemann Educational Publishers ;  C2002. 
 - vi, 360 p. :  ill. ;  25 cm.  CD 
<br/><br/> Includes CD 
<br/><br/> Call handling 
<br/><br/><label>ISBN: </label>9780435455613 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication
<br/><br/><label>Dewey Class. No.: </label>384.5