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1.
Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.]. by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, c2012
Availability: Items available for loan: UCC Library (1)Call number: 302.23 PAT.

2.
Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior / Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler. by
Edition: Second Edition.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: New York : McGraw-Hill, [2013]
Availability: Items available for loan: UCC Library (1)Call number: 302 GRE.

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