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	1.	The essential guide to managing talent : how top companies recruit, train, & retain the best employees / Kaye Thorne & Andy Pellant. by Thorne, Kaye Pellant, Andy Material type: Text; Format: print ; Literary form: Not fiction Publication details: London ; Philadelphia : Kogan Page, 2007 Other title: Managing talent How top companies recruit, train, and retain the best employees Online access: Table of contents only Publisher description Contributor biographical information Availability: Items available for loan: UCC Library (1)Call number: 658.3 THO . Place hold Add to cart (remove)
	2.	Complaint management excellence : creating customer loyalty through service recovery / Sarah Cook. by Cook, Sarah Material type: Text; Format: print ; Literary form: Not fiction Publication details: London ; Philadelphia : Kogan Page, c2012 Availability: Items available for loan: UCC Library (1)Call number: 658.812 COO. Place hold Add to cart (remove)
	3.	The knowledge manager's handbook : a step-by-step guide to embedding effective knowledge management in your organization / Nick Milton and Patrick Lambe. by Milton, N. J. (Nick J.) [author.] Lambe, Patrick, 1960 [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: London : Philadelphia : Kogan Page, 2016 Availability: Items available for loan: UCC Library (1)Call number: 658.4038 MIL. Place hold Add to cart (remove)

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