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	1.	No cover image available Empowerment pocketbook : a pocketful of tips, techniques and tools on how to create an empowerment culture that benefits both the organisation and the individual / Mike Applegarth & Keith Posner by Applegarth, Mike Material type: Text; Format: print ; Literary form: Not fiction Publication details: Alresford, Hampshire : Laurel House Station approach , c2009 Availability: Items available for loan: UCC Library (1)Call number: 158.082 APP. Place hold Add to cart (remove)
	2.	Improving efficiency pocketbook : a pocketful of tips, tools and techniques to improve your operation and reduce costs by increasing efficiency and elimination 'waste' / Phillip Holman & Derek Snee ; drawings by Phil Hailstone by Holman, Phillip Snee, Derek Series: Management pocketbooks Edition: Second edition Material type: Text; Format: print ; Literary form: Not fiction Publication details: Laurel house station, Availability: Items available for loan: UCC Library (1)Call number: 658.3 HOL. Place hold Add to cart (remove)
	3.	Talent management pocketbook : tips, tools and techniques to help you attract, blend and bring out the best in talented people so your organisation thrives / Andy Cross drawing by Phil Hailstone by Cross, Andy Series: Management pocketbooks Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hampshire : Laurel house station ; Availability: Items available for loan: UCC Library (1)Call number: 658.3 CRO. Place hold Add to cart (remove)
	4.	Call Centre Customer Care Pocketbook : A pocketful of tips and tools to help dot.com companies, call centers and other 'remote' suppliers build customer relationships that endure / Mike Applegarth, Adrian Guttridge, Keith Posner Drawings by Phil Hailstone. by Applegarth, Mike Guttridge, Adrian Posner, Keith Material type: Text; Format: print ; Literary form: Not fiction Publication details: Laurel House, Station Approach, Alresford, Hants SO24 9JH, UK : Management Pocketbooks Ltd, c2005 Availability: Items available for loan: UCC Library (1)Call number: 658.45 APP. Place hold Add to cart (remove)
	5.	The resolving conflict pocketbook / Max Eggert, Wendy Falzon by Eggert, Max Falzon, Wendy Material type: Text; Format: print ; Literary form: Not fiction Publication details: Alresford, Hamphire : Laurel House Station; c2009 Availability: Items available for loan: UCC Library (1)Call number: 658.4053 EGG. Place hold Add to cart (remove)

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