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Empowerment pocketbook : a pocketful of tips, techniques and tools on how to create an empowerment culture that benefits both the organisation and the individual / Mike Applegarth & Keith Posner by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Alresford, Hampshire : Laurel House Station approach , c2009
Availability: Items available for loan: UCC Library (1)Call number: 158.082 APP.

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Call Centre Customer Care Pocketbook : A pocketful of tips and tools to help dot.com companies, call centers and other 'remote' suppliers build customer relationships that endure / Mike Applegarth, Adrian Guttridge, Keith Posner Drawings by Phil Hailstone. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Laurel House, Station Approach, Alresford, Hants SO24 9JH, UK : Management Pocketbooks Ltd, c2005
Availability: Items available for loan: UCC Library (1)Call number: 658.45 APP.

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