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Complaint management excellence : creating customer loyalty through service recovery / Sarah Cook.

By: Material type: TextTextPublication details: London ; Philadelphia : Kogan Page, c2012.Description: ix, 192 p. : ill. ; 24 cmISBN:
  • 9780749465308 (pbk.
  • 9780749465315 (ebook)
Subject(s): DDC classification:
  • 658.8/12 23
LOC classification:
  • HF5415.52 .C66 2012
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Holdings
Item type Current library Call number Status Date due Barcode
Books Books UCC Library SHELF 3 658.812 COO (Browse shelf(Opens below)) Available 101/2019

Includes bibliographical references and index.

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