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Call center management on fast forward : succeeding in the new era of customer relationships / Brad Cleveland. by
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Colorado : Call Center Press, c2012
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Availability: Items available for loan: UCC Library (1)Call number: 658.812 CLE.

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2.
The real-time contact center / Donna Fluss. by
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York, NY : AMACOM Books, c2005
Online access:
Availability: Items available for loan: UCC Library (1)Call number: 658.812 FLU .

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