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1.
Profitable customer engagement : concepts, metrics, and strategies / V. Kumar. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Los Angeles : SAGE Publications India Pvt. Ltd, c2013
Availability: Items available for loan: UCC Library (1)Call number: 658.812 KUM.

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2.
Hug your haters : how to embrace complaints and keep your customers / Jay Baer. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: New York : Portfolio/Penguin, [2016]
Availability: Items available for loan: UCC Library (1)Call number: 658.812 BAE.

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