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1.
The real-time contact center / Donna Fluss. by
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York, NY : AMACOM Books, c2005
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Availability: Items available for loan: UCC Library (1)Call number: 658.812 FLU .

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2.
Complaint management excellence : creating customer loyalty through service recovery / Sarah Cook. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London ; Philadelphia : Kogan Page, c2012
Availability: Items available for loan: UCC Library (1)Call number: 658.812 COO.

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3.
Telecommunications quality of service management : from legacy to emerging services / Antony Oodan ... [et al.]. by Series: IEE telecommunications series ; 48
Edition: [New ed.] / Antony Oodan ... [et al.]
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London : Institution of Electrical Engineers, c2003
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Availability: Items available for loan: UCC Library (1)Call number: 384.043 OOD .

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