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1.
ITU ASP CoE network PNU node training workshop on "NGN Planning and Migration" / International Telecommunications Union by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Geneva : International Telecommunications Union c2009
Availability: Items available for loan: UCC Library (1)Call number: 384.3 ITU .

2.
The real-time contact center / Donna Fluss. by
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York, NY : AMACOM Books, c2005
Online access:
Availability: Items available for loan: UCC Library (1)Call number: 658.812 FLU .

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