| 000 | 01009cam a2200289 a 4500 | ||
|---|---|---|---|
| 001 | 4019534 | ||
| 003 | OSt | ||
| 005 | 20230125124827.0 | ||
| 008 | 970711s1997 mdua b 001 0 eng | ||
| 010 | _a 97068740 | ||
| 020 | _a97809885461119 | ||
| 040 |
_aDLC _cUCC Library _dDLC |
||
| 050 | 0 | 0 |
_aHE8788 _b.C55 1997 |
| 082 |
_221 _a658.812 |
||
| 100 | 1 | _aCleveland, Brad. | |
| 245 | 1 | 0 |
_aCall center management on fast forward : _bsucceeding in the new era of customer relationships / _cBrad Cleveland. |
| 250 | _a1st ed. | ||
| 260 |
_aColorado : _bCall Center Press, _cc2012. |
||
| 300 |
_axv, 281 p. : _bill. ; _c23 cm. |
||
| 504 | _aIncludes bibliographical references (p. 253-258) and index. | ||
| 650 | 0 |
_aCall centers _xManagement. |
|
| 700 | 1 | _aMayben, Julia. | |
| 856 | 7 |
_3Table of contents _uhttp://lcweb.loc.gov/catdir/toc/97-68740.html _2http |
|
| 906 |
_a7 _bcbc _corignew _d2 _eopcn _f19 _gy-gencatlg |
||
| 942 |
_2ddc _cBK _n0 |
||
| 999 |
_c349 _d349 |
||