| 000 | 00816nam a22001937a 4500 | ||
|---|---|---|---|
| 005 | 20230220112027.0 | ||
| 008 | 230220b |||||||| |||| 00| 0 eng d | ||
| 020 | _a9781903776339 | ||
| 040 | _cUCC Library | ||
| 082 |
_221 _a658.45 |
||
| 100 | _aApplegarth, Mike. | ||
| 245 | 1 | 0 |
_aCall Centre Customer Care Pocketbook : _bA pocketful of tips and tools to help dot.com companies, call centers and other 'remote' suppliers build customer relationships that endure / _cMike Applegarth, Adrian Guttridge, Keith Posner Drawings by Phil Hailstone. |
| 260 |
_aLaurel House, Station Approach, Alresford, Hants SO24 9JH, UK : _bManagement Pocketbooks Ltd, _cc2005 |
||
| 300 |
_a104 p. ; _bill. ; _c10 cm. |
||
| 650 | _aExecutive Management | ||
| 700 | _aGuttridge, Adrian | ||
| 700 | _aPosner, Keith | ||
| 942 |
_2ddc _cBK _n0 |
||
| 999 |
_c538 _d538 |
||