| 000 | 00652nam a22002177a 4500 | ||
|---|---|---|---|
| 005 | 20230414062416.0 | ||
| 008 | 230414b |||||||| |||| 00| 0 eng d | ||
| 020 | _a9780435455613 | ||
| 040 | _cUCC Library | ||
| 082 |
_221 _a384.5 |
||
| 100 | _aKeith Bowen | ||
| 245 | 1 | 0 |
_aCall Handling Operations : _bCandidate Handbook; _cKeith Bowen. |
| 260 |
_aHalley Court, Jordan Hill, Oxford OX2 8EJ : _bHeinemann Educational Publishers ; _cC2002. |
||
| 300 |
_avi, 360 p. : _bill. ; _c25 cm. _eCD |
||
| 500 | _aIncludes CD | ||
| 521 | _aCall handling | ||
| 650 | _aCommunication | ||
| 700 | _aYvonne Munn | ||
| 700 | _aPeter Richardson | ||
| 942 |
_2ddc _cBK _n0 |
||
| 999 |
_c650 _d650 |
||