000			01899cam a2200349 a 4500
001			16840133
003			OSt
005			20230106121805.0
008			110623s2012 nyu b 001 0 eng
010			_a 2011026451
020			_a9780071775304 (hbk. : alk. paper)
020			_a0071775307 (hbk. : alk. paper)
020			_a9780071771320 (pbk. : alk. paper)
020			_a0071771328 (pbk. : alk. paper)
020			_a9780071772204 (eISBN)
040			_aDLC _cUCC Library _dDLC
042			_apcc
050	0	0	_aBF637.C45 _bC78 2012
082	0	0	_a302.23 _221
245	0	0	_aCrucial conversations : _btools for talking when stakes are high / _cKerry Patterson ... [et al.].
250			_a2nd ed.
260			_aNew York : _bMcGraw-Hill, _cc2012.
300			_axviii, 244 p. ; _c24 cm.
504			_aIncludes bibliographical references (p. 231) and index.
505	0		_aWhat's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
650		0	_aInterpersonal communication.
650		0	_aInterpersonal relations.
700	1		_aPatterson, Kerry, _d1946-
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cBK _n0
999			_c76 _d76