| 000 | 02489cam a2200457 i 4500 | ||
|---|---|---|---|
| 001 | 17668210 | ||
| 003 | OSt | ||
| 005 | 20230106115141.0 | ||
| 008 | 130321s2013 nyua b 001 0 eng | ||
| 010 | _a 2013006224 | ||
| 020 | _a9780071830607 (alk. paper) | ||
| 020 | _a007183060X (alk. paper) | ||
| 020 | _a9780071829311 (pbk. : alk. paper) | ||
| 020 | _a0071829318 (pbk. : alk. paper) | ||
| 020 | _z9780071830591 (ebook) | ||
| 040 |
_aDLC _beng _cUCC Library _erda _dDLC |
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| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHM1121 _b.C78 2013 |
| 082 | 0 | 0 |
_a302 _221 |
| 100 | 1 |
_aPatterson, Kerry, _d1946- |
|
| 240 | 1 | 0 | _aCrucial confrontations |
| 245 | 1 | 0 |
_aCrucial accountability : _btools for resolving violated expectations, broken commitments, and bad behavior / _cKerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler. |
| 250 | _aSecond Edition. | ||
| 264 | 1 |
_aNew York : _bMcGraw-Hill, _c[2013] |
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| 300 |
_axix, 275 pages : _billustrations ; _c23 cm |
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| 336 |
_atext _2rdacontent |
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| 337 |
_aunmediated _2rdamedia |
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| 338 |
_avolume _2rdacarrier |
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| 500 | _a"First edition published as Crucial confrontations"--Title page. | ||
| 504 | _aIncludes bibliographical references (pages 265-266) and index. | ||
| 505 | 0 | _aChoose what and if : how to know what conversation to hold and if you should hold it -- Master my stories how to get your head right before opening your mouth -- Describe the gap : how to start an accountability conversation -- Make it easy : how to make keeping commitments (almost) painless -- Make it motivating : how to help others want to take action -- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk -- Move to action : what to do after an accountability conversation -- Agree on a plan and follow up : how to gain commitment and move to action -- Put it all together : how to solve big, sticky, complicated problems -- The twelve "yeah-buts" : how to deal with the truly tough. | |
| 650 | 0 | _aInterpersonal confrontation. | |
| 650 | 0 | _aInterpersonal communication. | |
| 650 | 0 | _aInterpersonal relations. | |
| 650 | 0 | _aCommunication in management. | |
| 650 | 0 | _aCommunication in organizations. | |
| 775 | 0 | 8 |
_iRevision of: _tCrucial confrontations _dNew York : McGraw-Hill, c2005 _w(DLC) 2005276538 |
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
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| 942 |
_2ddc _cBK _n0 |
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| 999 |
_c80 _d80 |
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