000			02232nam a22003255i 4500
001			23235940
005			20251008135921.0
008			230719s2023 nyu 000 0 eng
010			_a 2023942785
020			_a9781398609457 _q(paperback)
020			_a9781398609471 _q(hardback)
020			_z9781398609464 _q(ebook)
035			_a23235940
040			_aDLC _beng _erda _cUCC Library
042			_apcc
082			_221 _a658.4083
100	1		_aLiddle, David, _eauthor.
245	1	0	_aManaging conflict : _ba practical guide to resolution in the workplace / _cDavid Liddle.
250			_a2.
263			_a2311
264		1	_aNew York : _bKogan Page Inc, _c2023.
300			_apages cm
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
520			_a"Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict at work is a perennial problem for organizations, their people and profits. The second edition of Managing Conflict shows HR professionals how to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. It includes the latest research and case studies showing how conflict management has been impacted by hybrid working models and digitalization. There are also updates to reflect how resolution is a driver of trust in organizations, enabling people to disagree more constructively in a safe environment. This book covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. It shows how to design a conflict management strategy, develop a formal resolution process and engage stakeholders and training managers in resolution and mediation skills. Packed with best practice examples from major UK and organizations such as Tesco and ParcelForce as well as conflict resolution toolkits, this book is essential reading for all HR professionals looking to resolve conflict in the workplace"-- _cProvided by publisher.
906			_a0 _bibc _corignew _d2 _eepcn _f20 _gy-gencatlg
942			_2ddc _cBK _n0
999			_c849 _d849