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Call center management on fast forward : succeeding in the new era of customer relationships /

Cleveland, Brad.

Call center management on fast forward : succeeding in the new era of customer relationships / Brad Cleveland. - 1st ed. - Colorado : Call Center Press, c2012. - xv, 281 p. : ill. ; 23 cm.

Includes bibliographical references (p. 253-258) and index.

ISBN: 97809885461119

LCCN: 97068740

Subjects--Topical Terms:
Call centers--Management.

LC Class. No.: HE8788 / .C55 1997

Dewey Class. No.: 658.812

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