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Call Handling Operations : Candidate Handbook;

Keith Bowen

Call Handling Operations : Candidate Handbook; Keith Bowen. - Halley Court, Jordan Hill, Oxford OX2 8EJ : Heinemann Educational Publishers ; C2002. - vi, 360 p. : ill. ; 25 cm. CD

Includes CD

Call handling

ISBN: 9780435455613

Subjects--Topical Terms:
Communication

Dewey Class. No.: 384.5

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