Call Handling Operations : (Record no. 650)

MARC details
000 -LEADER
fixed length control field 00652nam a22002177a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20230414062416.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 230414b |||||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780435455613
040 ## - CATALOGING SOURCE
Transcribing agency UCC Library
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Edition number 21
Classification number 384.5
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Keith Bowen
245 10 - TITLE STATEMENT
Title Call Handling Operations :
Remainder of title Candidate Handbook;
Statement of responsibility, etc. Keith Bowen.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Halley Court, Jordan Hill, Oxford OX2 8EJ :
Name of publisher, distributor, etc. Heinemann Educational Publishers ;
Date of publication, distribution, etc. C2002.
300 ## - PHYSICAL DESCRIPTION
Extent vi, 360 p. :
Other physical details ill. ;
Dimensions 25 cm.
Accompanying material CD
500 ## - GENERAL NOTE
General note Includes CD
521 ## - TARGET AUDIENCE NOTE
Target audience note Call handling
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Communication
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Yvonne Munn
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Peter Richardson
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Books
Suppress in OPAC No
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
    Dewey Decimal Classification     UCC Library UCC Library SHELF 2 14/04/2023   384.5 BOW 460-2010 14/04/2023 14/04/2023 Books

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